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Frequently Asked Questions
Please bear with us as we work on this page. We will be adding questions as they are emailed to us along with the answers.
Please feel free to contact us at melodie@thechocolateworks.com Do you sell wholesale? TOP
Yes. We sell wholesale to legitimate businesses. Please visit our Wholesale information page and fill out the wholesale application if you are interested in purchasing wholesale. Once we have processed your application will will get back to you with a wholesale account number and ordering requirements and information. Where can I buy your chocolates? TOP
We have several options available.
1. Online ordering - you can order our products online through our shopping cart. Orders can be either shipped to your door or you can elect to pick them up at one of our authorized retail outlets.
2. Retail Store - you can come to our retail store location in Zebulon, NC and purchase from our instock items. Please see our Locate Us page for information on where we are located.
3. Through an Authorized Retailer. We have several authorized retailers. You may either go in one of their locations or you can call them to place your order and it will be delivered in their next scheduled shipment. We make regular deliveries to most of our retail locations. Please see our Authorized Retailer page for more information. What is the difference between a Bon Bon and a Truffle? TOP
A Truffle is a ganache center (chocolate, heavy cream, butter and flavoring component) dipped in chocolate and/or confectionery coating.
A Bon Bon is is a confectionary center (fondant, caramel, creams, brownie, peanut butter, etc) dipped in chocolates and confectionary coatings. What is your turn around time? TOP
Turn around time on most orders is 24-48 hours. HOWEVER, during warm weather months orders are only shipped on Monday, Tuesday and Wednesday depending on the ship to location. If you need an order on a specific date please be sure to let us know at the time of placing your order. Can you create a custom flavor for truffles? TOP
Yes, we are more than happy to create custom flavors. If you have a specific flavor that is not found on our website please use the contact form on the Contact Us page.
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